Video visits documented without a second device.
Video visits recorded inside the call and phone visits from the mobile app, with visit type, patient location and consent in the note.
Virtual care
Virtual visit note
median time to a signed virtual visit note
of notes signed before the next video visit starts
Measured over a 12-week pilot at the clinic quoted on this page.
A sample visit and the note drafted from it.
Visit transcript
[00:06] Clinician: Before we start, can you confirm where you are right now?
[00:09] Patient: At home, in Ohio. I've had burning when I pee since yesterday, and I keep feeling like I need to go. No fever, no back pain, no blood.
[01:05] Clinician: Is there any chance you're pregnant? And any allergies to antibiotics?
[01:09] Patient: No chance, and no allergies.
[01:30] Clinician: This sounds like a bladder infection. I'm sending nitrofurantoin 100 milligrams, twice a day for five days. Call us if you get a fever or back pain.
Draft note
Visit type: Video visit. Patient at home in Ohio. Recording consent accepted in the app.
Subjective: Dysuria and urinary urgency since yesterday. Denies fever, flank pain and hematuria. Denies possibility of pregnancy. No antibiotic allergies.
Assessment: Acute cystitis without hematuria.
Plan: Nitrofurantoin 100 mg twice daily for 5 days. Call if fever or back pain develops.
Suggested code: N30.00 Acute cystitis without hematuria
Fictional patient. Transcript shortened for this page.
How the clinic uses Charted.
Velmora Health is a virtual-first practice with 60 clinicians licensed across 14 states. Visits are short and back to back, and every note needs the visit type and the patient's location for billing and licensing.
Charted records inside the video call, so clinicians don't need a phone next to the laptop. The patient sees the consent prompt on their own screen. The draft opens with the visit type, the patient's stated location and the recording consent record, followed by the clinical note. Velmora still collects its own telehealth consent at intake.
During the pilot, median time to a signed virtual visit note was 2 minutes, and 88% of notes were signed before the next video visit started. Velmora now uses Charted for video visits and phone follow-ups.
