Telehealth visits now record without a second device

Until this release, clinicians recorded video visits by setting a phone next to their laptop. It worked, but audio quality depended on their speakers, and it meant one more device to keep charged.

Version 3.6 records video visits inside the browser tab you already use. Telehealth capture is available today on every plan.

How it works

Open the visit in your browser and select Record in the visit toolbar. The patient sees the consent prompt on their own screen and accepts or declines there. Charted records both sides of the call directly, so speaker volume no longer matters.

Audio is encrypted on your computer as it records and sent over TLS 1.2 or higher, as it is from the mobile app. The draft arrives when the call ends, the same as for in-person visits. It's usually ready in under a minute, and long visits, such as 50-minute therapy sessions, can take up to two minutes.

What the patient sees

The prompt explains in plain words what is recorded and why, in English, Spanish or Portuguese. If the patient declines, nothing is recorded and the call carries on as a regular video visit. You document it the way you did before Charted.

Patients can also ask you to stop at any point. You pause with one tap, and care continues as usual.

If someone joins only to observe, such as a student or a colleague, Telehealth.HHS.gov advises telling the patient and getting their consent at the start of the visit.

What the draft opens with

A virtual visit note opens with the visit type, the patient's stated location and the consent record, followed by the clinical note. The consent record shows whether the patient agreed, when they agreed and whether the recording was paused. The location comes from what the patient tells you, so ask where they are at the start of the call.

Review works the way it does after an exam room visit. Each line links to the moment in the call it came from, and lines Charted couldn't hear clearly are highlighted for you to confirm. Nothing is sent to your EHR until you sign.

The prompt covers recording only

The on-screen prompt asks whether Charted may record this visit. It doesn't replace the informed consent to telehealth care that your practice may already collect. Telehealth.HHS.gov notes that informed consent laws vary by state. It recommends making sure consent, including verbal consent, is received or documented at check-in, and having your legal team review your intake forms.

AHRQ's guidance on telehealth consent says a visit can go ahead on verbal consent noted in the medical record, without waiting for a signed form. If a patient doesn't consent, that goes in the record too. For a patient who doesn't speak English very well, AHRQ recommends a qualified interpreter for the entire consent discussion.

Keep your telehealth consent process as it is. The recording prompt sits alongside it.

Questions we get

What about phone-only visits?

They still record from the Charted mobile app. Start the recording there, as you do today.

Is audio from a video visit kept any longer?

No. It follows the same rules as audio from an exam room. It's deleted when you sign, unless your admins have set a review window of up to 30 days, and every deletion is recorded in the audit log.